Virtalent is a UK-based virtual assistant company that has been in operation since 2014. Although they are fairly new on the virtual assistant scene, they have grown rapidly and picked up a lot of exposure in the UK.
They specialize in helping small businesses and entrepreneurs across the UK by providing highly skilled virtual assistants.
VAAExclusive: Mention VAA during sign-up and receive 1 hour free for Entrepreneur or Small Business Plan accounts, and 2 hours free for Executive or Ultimate Plan accounts.
About Virtalent
The company employs experienced professional virtual assistants. They have a strict recruitment process to ensure they are hiring highly skilled VAs, and currently, only hire virtual assistants based in the UK.
Virtalent VAs work from their homes (with a few working from coworking spaces) in the UK, and with their clients being based in the UK this means there are no time differences or language barriers to navigate.
If you sign up with Virtalent you will be assigned a dedicated assistant based in the UK. The entire time works remotely from their home offices or coworking spaces.
Their ideal clients are small business owners and entrepreneurs looking to outsource some of their workloads to free up some of their time.
Virtalent Founder Interview
“Boldly service at Time Etc prices.”
VAAExclusive: Mention VAA during sign-up and receive 1 hour free for Entrepreneur or Small Business Plan accounts, and 2 hours free for Executive or Ultimate Plan accounts.
Virtalent Services
The services offered by their virtual assistants are generalized into the following categories on their site:
- Executive Assistance
- Marketing
- General VA work
- Project Management
The full list of Virtual Assistant services they offer can be found on their website. As with any virtual assistant company, there is almost no online task too large or too small, however, Founder Sam Wilson explained, “We focus on QUALITY long-term support from one VA, not on completing one-off individual tasks. Clients typically look to fill a role with a list of responsibilities attached to it, just like they would when hiring an employee.”
He added that when clients sign up, “They’re assigned a dedicated VA with a particular skill set – we focus on hiring experienced administrative and marketing professionals.”
Most Virtalent VAs either come from a senior PA / Office Manager background or from a career spent in senior marketing roles. Less than 2% of applicants get accepted and statistically, each VA has an average of 15 years’ experience.
Many have experience inside big corporations like Deloitte, Barclays, Universal, and others.
The company uses a task management portal which allows clients to log in and view all their activity, including the hours their Virtual Assistant has worked, as well as a list of tasks completed and outstanding, current invoices, and any notes or feedback.
Virtalent Plans and Pricing
Virtalent supply virtual assistants for as low as £23 per hour in 4 different à la carte plans:
- Entrepreneur – £260 for 10 hours a month
- Small Business – £500 for 20 hours a month
- Executive – £960 for 40 hours a month
- Ultimate – £1380 for 60 hours a month
All work is billed to the exact second it takes to complete the tasks. If you need more work done, they’ll bill you at the same equivalent hourly rate as your package and unused hours roll over to the next month, so you can use as little or as much VA time as you need.
This makes the service as flexible and cost-effective as possible, which was the company’s directive.
VAAExclusive: Mention VAA during sign-up and receive 1 hour free for Entrepreneur or Small Business Plan accounts, and 2 hours free for Executive or Ultimate Plan accounts.
Before creating an account, clients receive a detailed proposal with an extensive profile of the one VA that Virtalent has ‘matched’ the client with – their Client Engagement Manager handpicks a specific team member, based on the specific skills, experience and personality each individual client is looking for. They then speak directly to that VA to see if they “gel” before committing to a plan.
Virtalent Enterprise Support
The company also offers Enterprise support aimed at larger companies with more bespoke needs, something which is unique to the industry. As a result of the initiative, Virtalent now works with a leading F1 racing team, Lastminute.com, Countrywide properties and other household names.
Sam explained, “Not all companies will fit squarely into our monthly subscription model – they may need a much larger number of hours from a team of VAs working together, rather than a single VA, or require different payment terms, for example.”
Virtalent’s bespoke Enterprise support is ideal for any company looking to resource larger multi-skilled projects that they can’t handle in-house, arrange long-term absence or maternity cover (for a Senior PA role, for example), even if this requires full-time hours, or to offer a pooled admin resource for a remote team (a sales team can have access to a shared remote Sales Administrator, for example).
Virtalent Alternatives
There aren’t a lot of UK-only virtual assistant companies to choose from, but the market is steadily growing. The best-rated is Time Etc, which has similar rates and packages.
Your Turn
Have you worked with Virtalent? If so, please leave a review of your experience below to help others with their decision.
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